Shanghai Triverse Intelligent Technology Co., Ltd. (“Triverse AI”, “we”, “us”) respects your privacy. This Policy explains how we process personal information when you visit www.triverse-ai.com, contact us, or submit recruitment materials.
1. Personal-information handler
- Handler
- Shanghai Triverse Intelligent Technology Co., Ltd.
- Registered address
- Floor 1, No. 223 Jianghan Road, Minhang District, Shanghai, China
- Contact
- contact@triverse-ai.com
2. Information we process
2.1 Access and security logs
When you visit the Website, our servers, hosting providers, and edge-security service may automatically receive IP address, request time, requested URL, referrer, browser and device type, operating system, response status, network operator, and security-event data.
We use this information to deliver content, operate and secure the Website, diagnose faults, prevent abuse, maintain basic operational statistics, and meet applicable cybersecurity obligations. We do not use these logs for commercial profiling or decisions that produce significant effects on you.
2.2 Language-preference cookie
The Website uses a necessary cookie named lang to remember whether you selected Chinese or English. It remains for up to 12 months and is not used for advertising, cross-site tracking, or profiling. You may delete or block it in your browser; the Website may then select a language again based on browser settings.
2.3 Enquiries, partnerships, and media contact
If you email us, we process the name, email address, telephone number, organisation, role, message, and attachments you provide to identify and respond to your request, discuss potential cooperation, retain necessary business records, and handle disputes.
2.4 Recruitment
If you apply for a role, we may process your name, contact details, education and work history, portfolio or code links, role preferences, interview notes, and other information you choose to provide for candidate evaluation, communication, and hiring administration.
Unless a role specifically requires it and we explain why, do not send identity numbers, bank details, medical information, precise location, or other sensitive personal information.
3. Purposes and legal bases
We follow the principles of lawfulness, fairness, necessity, good faith, and data minimisation. Depending on context, we process information with your consent; as necessary to take steps at your request or perform an agreement; to meet cybersecurity or other legal obligations; within lawful limits for information you have made public or that has otherwise been lawfully disclosed; or under another basis permitted by law.
4. Cookies, analytics, and automated decisions
Other than the language cookie and technologies necessary for secure content delivery, the Website currently does not use third-party advertising cookies, behavioural profiling, or automated decision-making that has a significant effect on individual rights. We will update this Policy and provide legally required choices before enabling non-essential analytics or marketing tools.
5. Storage and retention
We retain personal information only for the shortest period necessary for the stated purpose. Access and security logs are retained for applicable legal, security, and incident-response needs; network logs are retained for at least the period required by law where that requirement applies. General enquiries are deleted or anonymised after the matter and reasonable audit or dispute periods end. Unsuccessful recruitment materials are normally deleted after the recruitment process unless you consent to longer retention or law requires otherwise.
Email information and company records are generally stored in the People’s Republic of China. The Website uses a global edge-security network, so requests may be processed by edge nodes in different regions depending on your location and network routing. Where personal information is provided across borders, we will meet applicable legal requirements and apply appropriate safeguards.
6. Processors, sharing, transfer, and disclosure
We may engage professional providers for hosting, content acceleration, security protection, and corporate email. Contracts, access controls, and security requirements limit them to processing necessary information on our instructions.
We do not provide personal information to another handler unless we have obtained legally required separate consent, it is necessary to enter into or perform an agreement with you, it is required by law or an authorised authority, or another legal exception applies. In a merger, restructuring, or asset transfer, we will provide legally required notice and require the recipient to continue protecting the information. We do not publicly disclose personal information unless separately authorised or legally permitted.
7. Your rights
Subject to applicable law, you may ask to know, access, copy, correct, supplement, delete, restrict, or object to processing, withdraw consent, or request an explanation of this Policy.
Email requests to contact@triverse-ai.com. We may verify identity before acting to protect information security. We normally respond within 15 working days; if a request is complex or law requires a different period, we will explain the status.
8. Children
The Website is primarily intended for business customers, partners, researchers, and job applicants, not children under 14. A child under 14 should not provide personal information without guardian consent. A guardian who believes a child submitted information without consent may contact us for lawful handling.
9. Security
We use reasonable safeguards appropriate to risk, including access control, encryption in transit, least privilege, security monitoring, backup, and supplier management. No internet service can guarantee absolute security. If personal information is or may be leaked, altered, or lost, we will take remedial action and make legally required notifications and reports.
10. Third-party links
Links to government, academic, project, or other third-party websites are governed by their own privacy practices. Review those policies before providing information.
11. Updates and complaints
We may update this Policy as Website features, processing activities, or legal requirements change. We will identify the update date and prominently present material changes, obtaining consent again where required.
Questions or complaints may be sent to contact@triverse-ai.com. You may also complain to a competent personal-information protection authority or seek relief from a court with jurisdiction under applicable law.
Shanghai Triverse Intelligent Technology Co., Ltd.
Floor 1, No. 223 Jianghan Road, Minhang District, Shanghai, China
Contact: contact@triverse-ai.com